IP telephony systems are complex systems. The solutions to their unique support problems can be equally complex.
The key to troubleshooting any system effectively is to know of the problem as soon as it exists. VoIPstar has developed a system to detect problems with IP Telephony systems as they occur. Our technical support staff can then take action to correct the issue before it becomes service-affecting.
Palomar Monitoring™ will monitor your system for the types of system issues and set off a chain of events to resolve the issue, typically within minutes of detection. Upon detection our team of technicians will be notified and, depending on the severity of the issue, inform you of the issue and a recommended solution.
Palomar Monitoring™ will detect problems such as:
- Hardware Failures
- Phone Communications Issues
- Attacks on Your System
- Software Error Conditions